Location: 335 Cumberland St. Memphis, TN 38112

Company: Banded Holdings, Inc.

About Us:
Banded is a leading consumer sales company in the hunting industry, dedicated to providing high-quality products and exceptional service to outdoor enthusiasts. Our product range includes hunting gear, apparel, accessories, and more. We are passionate about the outdoors and strive to ensure our customers have the best possible experience with our products and services.

Job Summary:
We are seeking a motivated and customer-focused Customer Service Representative to join our team. The ideal candidate will be enthusiastic about the hunting industry and committed to delivering excellent service to our customers. You will be responsible for handling customer inquiries, processing orders, resolving issues, and providing product information.

Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information about products, pricing, availability, and delivery times.
- Process orders, returns, and exchanges efficiently and accurately.
- Resolve customer complaints and issues with a positive and customer-centric approach.
- Collaborate with other departments to resolve customer issues and improve overall service.
- Contribute to the development and implementation of customer service policies and procedures.
- Provide feedback to management on recurring issues and customer concerns.

Qualifications:
- High school diploma or equivalent; additional education or training in customer service or the hunting industry is a plus.
- Previous experience in a customer service role, preferably in the retail or outdoor industry.
- Strong communication skills, both written and verbal.
- Excellent problem-solving abilities and a positive attitude.
- Ability to multitask and manage time effectively in a fast-paced environment.

Benefits:
- Comprehensive benefits package, including health, dental, and vision insurance.
- Employee discounts on company products.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and passion for the hunting industry to jobs@banded.com. Please include "Customer Service Representative Application" in the subject line.

Location: 335 Cumberland St. Memphis, TN 38112

Company: Banded Holdings, Inc.

About Us:
Banded is a leading consumer sales company in the hunting industry, dedicated to providing high-quality products and exceptional service to outdoor enthusiasts. Our product range includes hunting gear, apparel, accessories, and more. We are passionate about the outdoors and strive to ensure our customers have the best possible experience with our products and services.

Job Summary:
We are seeking a proactive and customer-focused Customer Service Manager to lead our customer support team. The ideal candidate will have management experience, strong leadership skills, and a passion for the hunting industry.

Key Responsibilities:
· Lead and manage the daily operations of the customer service team, ensuring high-quality and timely responses to customer inquiries via phone, email, and chat.

· Provide training, coaching, and mentorship to customer service representatives to enhance performance and foster a positive work environment.

· Develop and implement customer service policies and procedures to streamline operations and improve customer satisfaction.

· Handle escalated customer complaints and issues, ensuring a resolution that aligns with company values and customer needs.

· Monitor customer service metrics, such as response times, resolution rates, and customer satisfaction, and report findings to upper management.

Qualifications:
· Bachelor’s degree in business, management, or a related field (preferred) or equivalent work experience.

· Ability to analyze data and make strategic decisions to improve customer service performance.

· Problem-solving abilities and a customer-centric approach.

· Knowledge of hunting gear and outdoor apparel is highly desirable.

Benefits:
- Comprehensive benefits package, including health, dental, and vision insurance.
- Employee discounts on company products.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and passion for the hunting industry to jobs@banded.com. Please include "Customer Service Manager Application" in the subject line.